Terms & Conditions Terms & ConditionsHome / Terms & Conditions Last updated: March 2026 Welcome to Dennis Africa and Caribbean Market. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. 1. General Terms By using this website, you confirm that you are at least 18 years of age or have the consent of a legal guardian. You agree to provide accurate, current, and complete information when creating an account or placing an order. 2. Products & Pricing All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. We reserve the right to modify prices without prior notice. While we strive for accuracy, product descriptions and images may vary slightly from the actual product. 3. Orders & Payment Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. Payment must be completed at the time of checkout using an accepted payment method (credit/debit card, PayPal, bank transfer, or cash on delivery). 4. Accounts You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account. 5. Refunds, Delivery, and Order Issues By placing an order through our website, you agree to the following terms: 5.1 Final Sale After Delivery All orders are final once delivered. We do not offer refunds, returns, or exchanges after delivery, except where an item is confirmed by us to be damaged, incorrect, or missing at the time of delivery. 5.2 Reporting Period Any claim relating to a damaged, incorrect, or missing item must be reported within 24 hours of delivery. Claims submitted after this period may be declined. 5.3 Claim Requirements To review a claim, we may require the customer to provide the order number, item details, photographs, and any other information reasonably requested for verification. 5.4 Resolution Where a claim is approved, we may, at our sole discretion, provide a refund, store credit, or replacement for the affected item only. 5.5 Delivery Terms Delivery times are estimates only and are not guaranteed. Customers are responsible for providing a complete and accurate delivery address and contact information. An order will be deemed delivered and completed once it is delivered to the address provided by the customer. 5.6 Perishable Items Customers are responsible for inspecting and properly storing fresh, frozen, refrigerated, and other perishable items immediately upon delivery. We are not responsible for issues arising from delayed handling, unattended delivery, or improper storage after delivery. 5.7 Right to Refuse Claims We reserve the right to refuse any claim that is late, unsupported, unverifiable, inconsistent with delivery records, or otherwise not in accordance with this policy. 6. Intellectual Property All content on this website, including text, images, logos, and graphics, is the property of Dennis Africa and Caribbean Market and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. 7. Limitation of Liability Dennis Africa and Caribbean Market shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the specific order in question. 8. Changes to Terms We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page. Continued use of our website constitutes acceptance of the updated terms. 9. Contact Us If you have questions about these Terms & Conditions, please contact us at [email protected] or call (780) 600-0826.